Refund policy

Refund, Return & Cancellation Policy

At The Spice Cabinet, every product is thoughtfully crafted in small batches using carefully selected ingredients and packed with care before it reaches your kitchen. As a growing homegrown brand, we truly appreciate your trust, patience, and support.

Cancellation Policy

We understand that plans can change.

  • Orders can be cancelled within 6 hours of placing them or before they enter the processing stage, whichever is earlier.

  • To request a cancellation, please email us at support@thespicecabinet.in with your order number.

  • If your order has not yet been prepared or dispatched, we'll be happy to process your cancellation.

  • Once an order has been processed or shipped, cancellations are no longer possible.

If your cancellation is approved, the refund will be processed to your original payment method within 5–7 business days.

Shipping Information

  • Orders are typically delivered within 2–8 business days, depending on your location.

  • Delivery timelines may be slightly affected during festivals, public holidays, severe weather conditions, or unforeseen courier delays.

  • Once your order has been handed over to our shipping partner, delivery timelines are managed by the courier service.

  • For international orders, any customs duties, taxes, import charges, or delays during customs clearance are the responsibility of the customer.

Return & Replacement Policy

Due to the nature of food products, we do not accept returns or exchanges once an order has been delivered.

However, if your order arrives damaged, defective, incorrect, or incomplete, we're here to help.

Please contact us within 48 hours of receiving your order by emailing support@thespicecabinet.in with:

  • Your order number

  • A copy or photo of the invoice

  • One clear photograph of the outer shipping box

  • Two clear photographs of the affected product(s)

  • A brief description of the issue

For missing items or damaged products, we recommend recording a continuous unboxing video from opening the sealed package until all contents are visible. This helps us verify claims quickly and provide a faster resolution.

After reviewing your request, we may offer:

  • A replacement of the affected product(s), or

  • A refund, where a replacement is not possible.

Please note that for orders containing multiple products, only the affected item(s) will be eligible for replacement or refund.

We aim to respond to all claims within 24–48 business hours.

Items Not Eligible for Return or Refund

As our products are food items made in small batches, we cannot accept returns or provide refunds for:

  • Change of mind after purchase

  • Incorrect shipping address provided by the customer

  • Delays caused by courier partners, weather, festivals, or force majeure events

  • Natural variations in colour, texture, aroma, or taste between batches

  • Products that have been opened, consumed, stored incorrectly, or tampered with after delivery

Need Help?

If you have any questions about your order, we'd love to help.

Email: support@thespicecabinet.in

Thank you for supporting The Spice Cabinet. Every order helps us continue our mission of making clean, comforting, and thoughtfully crafted pantry staples for kitchens across India—and soon, around the world. ❤️